The alternative of begging for change requests that never happens is 100x worse imo

IT operators and DevOps engineers have been a nightmare liability for security, governance and business continuity. The best-case scenario for a DevOps/IT operator is that you get a superhero that does everything and knows it all. All responsibilities and security privileges gravitate towards this role, and knowledge sharing becomes impossible. Lastly, it becomes impossible to track the thousands of out-of-band changes initiated by a DevOps team to an auditor or certifier.

Cloud engineering, feature management and IAC tools have made it way better for engineers to build and deploy self-monitoring systems. A modern software ecosystem can be deployed, updated and migrated on an automated schedule. It can be done, safely without any of the responsible engineers having direct access to environment secrets or sensitive data. All of these changes can be set under version control for auditing purposes. If given the option, any smart employer would prefer the option to invest in such a system rather than support a 24-7 response team.

There will always be a need for surgery on a production environment, but there’s no reason that can’t be a formalised incident. If you are having weekly incidents that require engineers to do operations work, then that’s something that needs to be addressed.

We should all be working to eliminate operations work. IT operator needs to be a trusted security role, not a critical glue with all the keys that holds a system together.

From the article:

“Where it doesn’t work well is by asking developers to do all of that work without centralized expertise and tooling support.”

IMO, developers should be given enough enough to get themselves in trouble. However there’s a team that owns and enables those processes.

I’ve always thought of it like a team who owns an API. That API team owns the api, but if another team wants to use said API, cool, here’s some documentation for it (env configs, OAuth2.0 onboarding, distrolist, future features, etc.). Maybe, depending on the company, there’s a little more “ceremony” around how much the new team will be using the API just from a load perspective. But overall a team is allowed to digest the API with some guidance.

IMO, this is what should be happening with DevOps/DevSecOps/Operations. They enable the developers to follow some general cookie cutter guidelines with the ability to request adjustments. However, the permutations in what a person can do in operations are so much higher than just a well defined API service.

In my own career, I’ve found that “ace in my back pocket” is being able to handle a lot of my team’s DevOps and general automation of tasks. But when I’ve coached and mentored folks usually there’s a somewhat clear split between the developers who are interested in learning DevOps and those who just want to stay feature-devs.

Was DevOps about shifting the responsibility to developers? I thought DevOps is more about automation which is a good thing