"Partners cited miscommunication, unfulfilled promises, and generally poor treatment, reminiscent of Intel’s behavior during its dominant years." - AC Analysis
  • SGG@lemmy.worldEnglish
    34·
    3 months ago

    Honestly, this does explain why vendors like HP seem to have every possible combo of device available in their business class laptops as Intel CPU options, but it’s sometimes like pulling teeth to get equivalent AMD options.

    It’s sometimes a PITA if a client specifically wants an AMD machine for some reason.

    • jj4211@lemmy.worldEnglish
      5·
      3 months ago

      From what I’ve heard Intel on top of doing more of the work ready to go, they also tend to pay for more development expense associated with products based on their stuff.

      With AMD, less work is done for you and you are kind of on your own. This is why partners tend to be more enthusiastic about Intel offerings.

  • schizo@forum.uncomfortable.businessEnglish
    26·
    3 months ago

    As someone who’s been buying (though not intentionally) exclusively AMD laptops for the past 9 years or so, yeah, this resonates pretty well with the user experience.

    I mean, none of the laptops are bad or defective or whatever, but the quality of support and feature support and just the general amount of time it takes to get things pushed out has always been shit compared to Intel stuff.

    AMD can’t manage firmware and software fixes for shit, regardless of product line and if I were an OEM, I’d probably be pissed at their stupid slow bullshit too.

    Example: 2022 G14 was totally getting USB4. Got a beta for it, and then Asus went ‘Fucking AMD isn’t helping or providing stuff we need, so this beta is all you’re getting, go yell at them.’ Is that the whole story? Maybe not, but it certainly feels perfectly reasonable based on how AMD has supported everything prior to that as well, so I tend to think it’s enough of the story to be true.

    Good hardware (mostly), and it’s reliable enough and it does the job, but it’s very much a dont-expect-support kind of experience past the first couple of months after release. (And yes, I know the OEM carries a good portion of responsibility there, but if there’s not a new firmware/microcode/etc from AMD to fix an issue, then what are they supposed to ship to you?)

    • nexusband@lemmy.worldEnglish
      17·
      3 months ago

      I agree and this resonates - but I’d still choose AMD in a heartbeat, Intel has lost all and every confidence that they do security correctly and it’s only since the 5000 series AMD has…“issues”. We’ve got a relatively big pool of various devices and the 3000 series ones are basically flawless.

      However, especially ASUS has no right to cry about AMD, as they don’t seem to be able to fix simple bios errors either.

      • schizo@forum.uncomfortable.businessEnglish
        5·
        3 months ago

        Hell, Intel has lost my confidence they can even fucking fab a CPU correctly at this point, never mind anything else.

        I’m almost exclusively AMD based at this point despite them being less than uh, reliable (see: the year long fight I’ve had with my 7700x being unstable which was only resolved, amusingly, by jacking up the voltage). Also, my 1700x was hilariously awful, but I’m willing to shrug and call that new architecture woes and not be too judgy about that one.

        I’m reservedly enthusiastic for Qualcomm’s entry (for like the 4th time) into desktop processors, and hope that this time they can keep improving performance, and actaully support things for more than five damn minutes before going ‘welp only supporting new cpu!’ like they do with their mobile ones. Also if they actually live up to their promises to provide full driver support and support parity to the Linux kernel so you can get rid of Windows on them.