Players are accusing Diablo 4 of implementing "malicious design" into its battle pass and microtransactions. Lucy and Tam break down what is happening, the history of the practice, and how these problems can be fixed. In theory, live service games seem like a win-win for developers and consumers: Developers get to focus on supporting one title, while players are offered a constant stream of new content for their favorite games. In practice, however, things are playing out a bit differently. With the rise