M$‘s priority is to draw new people on their products and make people upgrade to higher tiers. Existing users are none of their concern. There are business models who will put the product team to focus on existing users. One way is an open source product run by the users community, another way is product relying on the effect of word of mouth.
M$‘s priority is to draw new people on their products and make people upgrade to higher tiers. Existing users are none of their concern. There are business models who will put the product team to focus on existing users. One way is an open source product run by the users community, another way is product relying on the effect of word of mouth.