Additionally, the video asserts that Honey does not always find users the best discounts, either. Despite the browser extension’s past advertising, the video showed multiple examples of Honey not presenting the best coupon codes to the consumer. Further supporting this claim is wording from Honey’s FAQ page for partner businesses and its terms of use agreement. According to the FAQ page, any business that has an official partnership with Honey (in order to partner, a business must pay Honey a 3% commission) can add or remove codes from the platform. Additionally, the following paragraphs can be found within Honey’s terms of use agreement:

While we try and find you the best available discounts and coupons, and to identify low prices, we may not always find you the best deal. PayPal is not responsible for any missed savings or rewards opportunities