I’ve worked at a number of different places that changed ERP or CRM software, and it basically always involves a 3 month period of all kinds of insane errors happening due to people being unable to figure out a new UI.
Then also all the edge cases with bespoke workaronds from the old system just collapse completely, even if the managers were told ‘hey this will break, we’re gonna need to make a new workaround, please give us time to test it’ and then the managers don’t… or, even more fun, the only guy or gal that even knew those edge cases existed, and made all the workarounds, they just quit, and then no one has any idea why a whole bunch of shit is broken.
Heh, different kind of ERP.
Nonetheless, you have my sympathies.
I’ve worked at a number of different places that changed ERP or CRM software, and it basically always involves a 3 month period of all kinds of insane errors happening due to people being unable to figure out a new UI.
Then also all the edge cases with bespoke workaronds from the old system just collapse completely, even if the managers were told ‘hey this will break, we’re gonna need to make a new workaround, please give us time to test it’ and then the managers don’t… or, even more fun, the only guy or gal that even knew those edge cases existed, and made all the workarounds, they just quit, and then no one has any idea why a whole bunch of shit is broken.
We’re going from QuickBooks+3 other programs to an ERP, so I’m hoping the new headaches are approximately equal to the existing ones.