NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems. Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.

Fridge failures: LG says angry owners can’t sue, company points to cardboard box::NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems…

  • GlitterInfection@lemmy.worldEnglish
    39·
    8 months ago

    I hate LG more than any other company after dealing with their worst in class customer service when I bought a defective TV a couple years back.

    It took 6 months of actively calling them and then creating a Twitter account and tweeting at their PR team and emailing the CEO to get my money back on the piece of junk.

    Multiple hour+ long calls. Each time where I had to tell them everything from the previous calls that was supposed to be entered in their system, and was, but the call person literally didn’t look at the screen in front of them. An hour long wait on hold to the claims department where someone picked up and then audibly hung up.

    It was infuriating. But I had a $2,000 piece of junk in my house so I wasn’t going to let it drop.

    • Passerby6497@lemmy.worldEnglish
      311·
      8 months ago

      Shit like this is why I use my credit card for big purchases like that. Your shit doesn’t work and you fuck around making it right? I’ll get a charge back and you can deal with the credit card company because I ain’t got time for that shit.

      Haven’t had to pull that card very many times, but its very nice when the business fucking me around suddenly really wants to make it right so they don’t have to deal with the impacts of a charge back.

      • bobs_monkey@lemm.eeEnglish
        13·
        8 months ago

        It’s amazing what happens when you mention chargeback to all these shitty companies and how quickly they change their tune.

        • Patches@sh.itjust.worksEnglish
          4·
          8 months ago

          Charge backs cost them money in fees but more importantly - enough charge backs will increase their fees/penalties/required balances and in excess - remove their ability to take payments entirely.