• toastal@lemmy.ml
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    8 months ago

    There’s still been a time & place for realtime communications where the history preservation doesn’t quite matter… it can be some general recon of a problem to know what to even ask so as to not clog up the signal-noise for SEO or even if it’s mostly off-topic banter to relate to community members.

    • bufalo1973@lemmy.ml
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      8 months ago

      I’m thinking of a rapid alert on a problem in the project using IRC/XMPP/Matrix and then the project managers posting it in a forum about problems in the project.

      • toastal@lemmy.ml
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        8 months ago

        I could see a bot that could escalate a post with a 🐛 reaction from a maintainer & post an issue. I do feel sometimes tho it is nice to get chat to help the one in need shape the question in a way that folks can help as often they may not know what they are looking for or the root cause. The issues tho is that often those in chat & the asker don’t like the context switch of going to the forum later rather than just answering it here & now–even tho this comes at a detriment to the community as the answer slips into the void.