Yup. Many people have a tendency to tell someone what they think they want to hear. “Is the light on?” hmmm I think they want me to say yes so… “yes”.
So you always have to make an effort to ask questions in a way that gives no indication of what the “correct” answer should be. Don’t ask “is the value in that field set to xyz”? Instead ask “what is the value you see in that field?”
some people are so very afraid of being anything but perfect they will just lie about things and insist you’re not doing enough to fix a problem with your service
I know someone who, when it’s having a panic attack and is asked a question, it asks the person asking what the correct answer is. Even if they have no way of knowing.
Yup. Many people have a tendency to tell someone what they think they want to hear. “Is the light on?” hmmm I think they want me to say yes so… “yes”.
So you always have to make an effort to ask questions in a way that gives no indication of what the “correct” answer should be. Don’t ask “is the value in that field set to xyz”? Instead ask “what is the value you see in that field?”
some people are so very afraid of being anything but perfect they will just lie about things and insist you’re not doing enough to fix a problem with your service
I know someone who, when it’s having a panic attack and is asked a question, it asks the person asking what the correct answer is. Even if they have no way of knowing.