Slow reply but it might still be worth it. It got easy to request the refund if you’ve booked in their DB Navigator app, then it’s just: open the trip, go to tab “ticket” (where qr code is), scroll all the way to the bottom for “more actions” and select “submit compensation request”. No paper form required! Quite the feat for a German bureaucratic company!
Oh thanks! Unfortunately these were anecdotes from a while ago, so nothing much I can do now. Generally, though, I tend to have a printed ticket that I received via email, not in an app. It’s possible that there’s now a procedure you can find out about via their website - I just wasn’t able to back then. (Or possibly I did manage in the end, but it was just a lot of digging - not sure.)
Slow reply but it might still be worth it. It got easy to request the refund if you’ve booked in their DB Navigator app, then it’s just: open the trip, go to tab “ticket” (where qr code is), scroll all the way to the bottom for “more actions” and select “submit compensation request”. No paper form required! Quite the feat for a German bureaucratic company!
Oh thanks! Unfortunately these were anecdotes from a while ago, so nothing much I can do now. Generally, though, I tend to have a printed ticket that I received via email, not in an app. It’s possible that there’s now a procedure you can find out about via their website - I just wasn’t able to back then. (Or possibly I did manage in the end, but it was just a lot of digging - not sure.)