The struggling coffee chain has tapped Chipotle CEO Brian Niccol to be its new chairman and CEO, effective September 9. Starbucks’ stock soared more than 13% in premarket trading, while Chipotle’s dipped 8%.
Niccol has been leading the Mexican-inspired food chain since 2018, with Starbucks saying he has set “new standards in the industry and driven significant growth and value creation,” pointing to its revenue growing nearly 800% during his tenure.
It’s just weird that any chain would opt for consistently awful instead of just settling for slight variations. It’s also weird that people still buy it despite the fact it is objectively and consistently bad.
People who are going to Starbucks often aren’t drinking black coffee. They get some sugar, cream, and flavor combo such that the coffee is barely noticeable. It is coffee for people who don’t like coffee.
People tend to value consistency of flavors a lot more than you seem to realize. Having something taste exactly how you expect it to is very comforting even if the taste isn’t that good. That’s basically the whole reason McDonald’s stays in business.