Two weeks before your subscription expires - they auto-renew if you didn’t disable that function. I didn’t disable the goddamned function and - of course - they auto-renewed me for the Cadillac plan that’s $160 a year. My perfectly fine cheapie plan was $60.

I’m in the process of trying to get a refund and I’m not enjoying it.

  • Darthsenio_Mall [he/him]@hexbear.netEnglish
    29·
    2 months ago

    I got a refund through the livechat outside the trial period a couple years ago by repeatedly replying “i understand what you’re saying, but i still require a refund, thank you” each time the person explained why they were unable to issue a refund. After five times or so they said “a refund has been issued” and ended the chat. I was only getting like 15% of my internet speed when torrenting. Switched to mullvad and no problems other than it doesn’t bypass regionlock with netflix.

    • InevitableSwing [none/use name]@hexbear.netOPEnglish
      21·
      2 months ago

      “i understand what you’re saying, but i still require a refund, thank you”

      Thanks. I hope I can get this resolved via email. But if necessary that quip is very useful if I end up stuck in some livechat hell. In fact - repeating the same phrase over and over in any livechat hell is probably a great idea.

      mullvad

      I’ll check them out.