The photo isn’t very interesting, but it showcases the problem. I have a 7 Pro and my pictures all look great … Except when I use the 5x lens. All of my pictures come out with these vertical stripes.
Warranty support says I should try a factory reset. That’s a huge pain and I doubt if it will fix anything.
Thoughts? Anyone have a similar issue?
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Sanity check: have you tried a different camera app, like Open Camera. Just see if you get the same results.
Good suggestion, but I installed Open Camera and at exactly 5x zoom the same thing happens.
I like the camera app though …
It might be related to LED lights indoors. Try a different light source technology , and see if that helps.
Edit:My gut says it is the sensor because how uniform the stripes are.
Checked a few different light sources halogen, incandso, led. All the same.
Love that your gut knows enough about sensors to make a judgement call.
I can’t even use my 5x zoom on the 7 pro. Camera app always crashes when I try to zoom past 2x. And yes, it does it in safe mode as well as with multiple other camera apps too. Have even reset it to factory and reinstalled updates without any luck. I guess I’m going to have to get it replaced.
Ouch. That’s not acceptable for a flagship phone.
