The comments on that website are complete garbage. The passenger filled out Delta’s assistance form in advance like required and reminded them on the flight of her allergy. Delta seriously dropped the ball by not modifying the meal on her flight or contacting her in advance about how best to accommodate her. Even if they couldn’t accommodate her day-of they should at least refund her ticket if they couldn’t make appropriate arrangements for her.
The comments on that website are complete garbage. The passenger filled out Delta’s assistance form in advance like required and reminded them on the flight of her allergy. Delta seriously dropped the ball by not modifying the meal on her flight or contacting her in advance about how best to accommodate her. Even if they couldn’t accommodate her day-of they should at least refund her ticket if they couldn’t make appropriate arrangements for her.