I got the same vibe. From the kid’s expectations and reactions, to the parents’ own words on the incident:

“I don’t think Rotschy [the company] failed my son in any way,” Derrik’s dad said. “All these events culminated into this accident.”

The kid is on defense from the moment he tells his mom that something bad happened to him, then his dad absolves the company of any wrong-doing. Healthy, loving, supportive families don’t react like that. If his parents aren’t chugging the kool-aid, I’d be astounded.