OpenStreetMap.org currently offline. Operations Team are working to restore - 15 December 2024 (Updated)
community.openstreetmap.org
UPDATE 17 December 2024 1:45pm (GMT/UTC): We are back up and running. Happy Mapping. 🗺 ❤ 🚀 OpenStreetMap.org and a number of related services are currently offline. 15 December 2024 starting approximately 4:00AM (GMT/UTC). We have an ISP outage affecting our servers in Amsterdam. Our ISP has an engineer on-route to fix the issue. We will continue to monitor. If the ISP update us with an ETA / Estimated Time of Resolution, I will update with the additional information. U...

Please, see the linked thread on the community for official communication.

Feel free to rant and vent in this lemmy-thread, but don’t speculate or “give good advice” to the operations-team; they know what they are doing.

  • fmstrat@lemmy.nowsci.comEnglish
    23·
    3 days ago

    We have dual redundant links via separate physical hardware from our side to our Tier 1 ISP. We unexpectedly discovered their equipment is a single point failure.

    Our Tier 1 ISP has just confirmed hardware failure of the upstream router (after 16 hours!) and will provision new replacement device once it has been shipped to site.

    I wonder why the OSM team isn’t calling the ISP out by name. Not having on-site spares at a Tier 1 is just, insane.

    • GreatAlbatross@feddit.ukEnglish
      18·
      3 days ago

      Amazingly, this isn’t the first time I’ve heard of this happening.

      Charging for a redundant line, then discovering that it actually wasn’t one day when it goes down.

      • fmstrat@lemmy.nowsci.comEnglish
        8·
        2 days ago

        “We paid for a redundant line but it wasn’t redundant!”

        ‘Sure it was. They just went to the same router.’

        Can you imagine the straight face that tech must have had to keep?

    • pietervdvn@lemmy.mlOPMEnglish
      11·
      2 days ago

      I wonder why the OSM team isn’t calling the ISP out by name.

      Because this would open up OSM for defamation (and hinders a commercial resolve). It doesn’t solve anything right now.