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The original was posted on /r/maliciouscompliance by /u/Easy-Economics-8461 on 2025-01-13 20:59:57+00:00.

I worked for a large life insurance company, talking to customers on the phone. I got a call from a foul mouthed, sharp talking, abusive caller. I could see through phone the Ahole- in- a- suit- behind- his- desk caller in my mind. He spoke beyond sharp. He was loud, forceful, and peppered his speech with the worst profanity. He demanded to know if he could split his life ins benefit between two people, and if they had to be family. I told him he could and they didn’t. He then demanded to get the change of bene form sent to his office. I told him I could do this. He made me repeat back to him what we spoke about and that I promised to send the change of bene form to his office, not his home. (He said his wife was busy and didn’t need to be bothered with menial business.) He actually said “Repeat after me. I will…” He made me do this twice. By the time he was done I was practically in tears. I was shaking. I kind of had an idea of why he wanted the form sent to his office, not his home. Anyone else guess? Well I sent the change of bene form to his office as requested. I did not, however, mention the automatic, I can’t do anything about it, confirmation of beneficiary change letter that would be sent to his HOME ADDRESS, listing the AMOUNTS and NAMES of beneficiaries. I went back in weeks later and found the change made as requested - and changed back to wife only again!