• Technus
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    22 hours ago

    My phone struggled to load the site to order a single cold brew, pop-ups to install the custom App kept obscuring the options, and I had to register with my phone number, email address, and first and last name to buy a $5 cup of coffee.

    Then walk out. Don’t reward the bullshit with your money. The coffee shop ain’t gonna give a shit if you keep buying coffee just to go home and complain on your blog.

    • Krelis_@lemmy.world
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      18 hours ago

      Or… ask the staff for a menu, order with them, respectfully let them know how you feel about the qr/app thing (unlikely it was their decision to implement but they can pass on the complaint), and if they’re unwilling to take your order (which is hopefully unlikely at this point) feel free to make a little stink (if you feel inclined) and walk out. Still ok to complain on your blog about being spammed with the app but I’d rather try the obvious options first rather than expect the owners to heuristically discover via non-returning customers that we really don’t want the app.

      That is, if the coffee/food/service is good, otherwise yea fuck em

      • fan0m@lemmy.world
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        17 hours ago

        Boy do I have a story for you.

        I tried to order a quesadilla from chipotle. An online exclusive. Turns out online ordering for the location nearest me was broken so I went in and explained that I was unable to order it, and I asked if I can just get one anyway. They flat out said no.

        They refused to sell me a cheese quesadilla simply because it wasn’t ordered through their app/site which was broken. I just left and got food somewhere else.

        I’ve been boycotting chipotle ever since.

      • Technus
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        18 hours ago

        That’s assuming the employees give enough of a shit to pass the feedback on to the owners, and that the owners give enough of a shit to listen.

        Yeah, it’s better if you make it known why you’re not giving them your business, but if it doesn’t appreciably impact their revenue then most owners won’t care either way.

    • multiplewolves@lemmy.world
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      22 hours ago

      Came here to say this. I will never be compelled to install an app on my phone by an eatery the first time I go there. That is severely hostile design. Don’t willingly inconvenience yourself just to freely provide them your tracking info to sell.