Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

    • GreyBeard@lemmy.oneEnglish
      3·
      1 year ago

      I’m a fan of doing business locally for this reason. People tend to treat you better when they know if they piss someone off enough that person could take a baseball bat to their car. Joking aside, small local companies tend to care about reputation. You are 1 of 1,000, not 1,000,000. Your money constitutes a significant portion of their profits. Unfortunately, it seems like every day there are less small businesses to do business with.

    • theluddite@lemmy.mlEnglish
      2·
      1 year ago

      And CEOs must make themselves personally available to angry customers for a minimum number of hours per week.