Shah, the 31-year-old CEO and founder of Bengaluru-based Duukan, which helps merchants to set up online stores and sell products digitally, posted that "We had to layoff...
Time to first response went from 1m 44s to INSTANT!
Resolution time went from 2h 13m to 3m 12s
Customer support costs reduced by ~85%
No mention of what happened to customer satisfaction. But given how low it already was with their human support he clearly didn’t give a shit about that to begin with. I, too, give very quickly when I realize I’m chatting with a bot.
No mention of what happened to customer satisfaction. But given how low it already was with their human support he clearly didn’t give a shit about that to begin with. I, too, give very quickly when I realize I’m chatting with a bot.