Where it applies: in big ticket sales where the purchase can be optioned. Like car sales. If they say the interior color isn’t to their liking, you respond “I agree, it looks like a football exploded in here”
Where it does not apply: when insisting that a sale from three years ago should still be applicable today, and btw here’s some expired coupons from the company that was the previous building owner.
Anyone who says the customer is always right likely doesn’t have to deal with customers personally.
The customer is always right about what they want and don’t want. They aren’t always right about what they do and don’t deserve.
Where it applies: in big ticket sales where the purchase can be optioned. Like car sales. If they say the interior color isn’t to their liking, you respond “I agree, it looks like a football exploded in here”
Where it does not apply: when insisting that a sale from three years ago should still be applicable today, and btw here’s some expired coupons from the company that was the previous building owner.
The customer is absolutely not always right, but they should be accommodated as much as is reasonable.