We are aware images aren’t loading and new images can’t be uploaded. It appears to be a bug with the latest Lemmy update as we’re not the only instance with this problem. We have filed a bug report and are looking into possible solutions and hopefully it will get fixed soon. We are also looking into better ways to communicate server issues like this. Thank you for your understanding! We are learning this alongside all of you.

EDIT: If anyone out there has an idea to the cause please feel free to shoot me a DM!

EDIT 2: We’re back in action folks! Thanks for your patience, you may feel free to set avatars now.

    • Crashdoom (he/him)@pawb.social
      5·
      1 year ago

      We’re using the Ansible playbook deployment, and I ended up giving the pictrs service a restart through docker (docker restart <id> and you can get the id by using docker ps).

      It didn’t seem to be out of space or even offline, it just locked up and stopped responding to both new uploads and existing image requests.

        • Admiral Patrick@dubvee.org
          4·
          1 year ago

          Not sure what kind of storage is backing it, but if you’re using filesystem storage, the pictrs data directory and files need to be chown’d to 991:991 and/or match the uid/gid in the user line of the docker compose. 991:991 is what’s in the documentation