I have done this exactly once in my lifetime, two years ago. Maybe in another few decades, I’ll do it again, if I live long enough.
And yes, even if your name is Karen but you had a good reason to ask to speak to the manager, you can also reply
I have done this exactly once in my lifetime, two years ago. Maybe in another few decades, I’ll do it again, if I live long enough.
And yes, even if your name is Karen but you had a good reason to ask to speak to the manager, you can also reply
Define “good reason”?
I’ve asked for managers to compliment staff, I’ve asked to speak to managers when I knew there was some reason the individual wouldn’t be able to help, I’ve also escalated on tech support calls when we started going round in circles. (For an example… when my mobo wasn’t posting, and they kept telling me to reseat everything. First thing I tried. I told them that. Turns out it was a batch of recalled boards.)
I’ve also asked to speak to the manager at a wing joint, I was there for a company happy hour (uhhhg. Wouldn’t have gone if I didn’t have to pick up the tab. You know the rule to not outndrink the boss? Sucks for them when the boss doesn’t drink.)
There was a pretty big disruption where a patron at the bar was sexually harsssing passing waitresses- and probably assaulted them. So I asked ours to send the manager out immediately. We knew he knew. He watched it going down from the kitchen.
He basically told us to mind our own business and that if “his girls” had a problem with it they’d speak up.
So I called the DoLabor on him and reported the place as a hostile workplace environment.
Maybe excessive, maybe he was right and I should mind my own business. But as a boss sitting there with supervisors, I felt it was necessary to lead by example. Also. Don’t let patrons molest your waitstaff.