Update: 7-30-23

Added images to an album at imgur with proof showing the bill has the correct website written three times on the bill. Also, showing the address to both locations (As each other claim the other does not exist), and google maps showing Centura locations.

End Update

I don’t know a good spot to put this, but maybe this would be a good spot to just vent…It adds to the mental strain that’s just absolutely bonkers…Plus, might be something for people to think about if they happen to go to the same hospital business a city over. Just 45 minutes away. Shown as an affiliate of the same business on their own website. 😶

Anyway, I saw a doctor a year ago, got x-rays and had an EKG. Fine. Will get a bill…Fine.

Got a bill in January, 6 months after from Centura…In Ohio…Not Colorado…What?

The statement says to send a payment or log in to their website. I log into their website, enter the account number…Nada…I do it again…Nada…Again, and again, and again…Nothing. So I call the number on the website (as I trust that over some odd bill from an address that I’ve never seen from this company before). The representative had no knowledge of it. The account didn’t exist.

I even checked mycentura account, and I owe nothing…What? What? What?

Well, just yesterday I got a call from this questionable Centura company…finally…And guess what? They don’t understand what I’m talking about…It’s never been that way…I would never pay to Centura in Denver. Their billing offices are in Cincinnati. How the heck can there be two completely separate entities of the same bloody business?

Holy fuck!

Sorry for the cursing, but unfortunately, this warrants it. It’s just so idiotic.

End rant.

[2nd attempt to post this. Removed some curse words and the h word as maybe the filters are a bit wonky or purposefully overly sensitive].

  • ChamelAjvalel@lemmy.worldOPEnglish
    0·
    1 year ago

    I’m sorry you had trouble posting. It must have been a server glitch of some sort. We don’t censor any words here except for some VERY bigoted ones.

    Probably. Meh, looks like I missed one word anyway, heh.

    It is likely that your doctor’s visit and X-ray would be billed separately. This is standard because a radiologist has to read the X-ray. However, it is strange that you would get a bill that can’t be followed up on by calling the number associated with the company listed on the bill. It’s worth calling your insurance company to make sure this isn’t a scam of some sort if you have one. If you don’t, you can call the original doctor’s office and ask how that sort of visit would usually be billed to you. I used to be a medical biller and I saw this sort of confusion all the time. fo

    Nah, that’s not it. The X-ray, or the tech as I’m pretty sure the hospital billed me separately for it as I can’t see an X-ray only running $21 or $79 (To the imaging offices) and an EKG running $1400 (original cost) to the $490 (deducted cost).

    Anyway, the imaging offices were the exact same company, same location, as another payment I had paid them a year prior to this one.

    Also, wife just got a bill from Centura today, and yep, the bill goes to Denver…Not Cincinnati…😶

    I used to be a medical biller and I saw this sort of confusion all the time. fo

    Nah, it’s not that confusing. Though the splitting of bills has bit me in the ass before. I like to do things piecemeal. So I’ll pay more towards the smaller bills to get them out of the way before tackling the larger bills, so the last time I was doing the same thing. I had just finished paying off the smaller bills and was putting as much as I could towards the larger bill, and voila, two months later just like that, they terminated my financial aid, and sent it to collections…All for the dastardly deed of paying on my own…Oof! Yeah, it’s not confusing, but it is extremely dumb, I think, with how the billing process is handled.

    • ZenGrammy@lemmy.worldMEnglish
      0·
      1 year ago

      That is really scucky. Did they maybe sell the debt to this other company? I can see how this is all really hard to deal with.

      • ChamelAjvalel@lemmy.worldOPEnglish
        1·
        1 year ago

        Most likely. Would explain why they stated I had to pay the full amount, but would accept a deduction (Which was still half the cost on top of the original bill), if I paid right then and there…Which by my dumb luck, I had just made enough to pay it off and have enough left over to try and get some stuff to try and make a little more money…But nope. Had to spend it all on that.

        I wouldn’t be at all surprised if the Hospitals used a simple billing firm so people could pay one bill, over multiple bills, a lot less hassle and trouble would crop up, and they wouldn’t have such a great need of bill collecting services (I mean, they’d still need them, of course, but not so extensively). Nor waste so much of people’s and their own time.