I’m a casual eBay user. On rare occasions, I will sell household items when I no longer use them. Well, I went to sell my Nintendo Switch on eBay and found out my account has been restricted indefinitely selling. When I tried chat with the customer service agent, they provided a name of some entity that I don’t recognize in relation to my account for the reason for restriction, then refused to help me any further and simply disconnect. What kind of shity service is that? When I was provided an automated option to “appeal”, it didn’t work when i clicked on it. It didn’t do anything. Same with other options. They don’t have any other way to appeal on their website from what I can see. So caught off guard and annoyed.

  • SensitivezombieOPEnglish
    322·
    10 months ago

    All the rep did was copy pasta. What kind of ppl are they hiring.

    • 4am@lemm.eeEnglish
      13·
      10 months ago

      I mean, welcome to every online support chat since they were invented

      • SensitivezombieOPEnglish
        4·
        10 months ago

        It’s because of crap like this we as society need to go back to brick and mortar shops. Isn’t the whole point of online shopping is to provide convenience? How is this convenience.

        • KISSmyOS@feddit.deEnglish
          5·
          10 months ago

          I mean in a brick and mortar store the owner can also just tell you to beat it without giving a reason, and there’s nothing you can do about it.

          • Spiralvortexisalie@lemmy.worldEnglish
            5·
            10 months ago

            I would argue you that a big difference would be protest. A permanent placard describing bad business practices or hell a brick through a window if you can’t be bothered. A replacement commercial window could cost a thousand dollars and interrupt revenue generating systems, a decent sized event to attract attention. Here its another lemmy/social media post that eBay treats buyers and sellers horribly because scam buyers and sellers are good enough to game them, the alternative being a botnet to take down eBay long enough to hurt their profits? Sounds like the people at eBay gonna keep doing what the’ve been doing, hell maybe send you boxes of insects or a dissection pig to your place if you make too much noise. A regular store could do the same, but they would also know they have a store just as vulnerable if not more because you could stop their ability to generate revenue.

    • TardisBeaker@lemmy.worldEnglish
      9·
      10 months ago

      This is clearly overseas customer service rep with a script. It happens every time I “chat with customer service” for any business at all. Or it’s an AI chat, which is equally possible.