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I work in professional services, and this is so true. I feel like every new client I onboard and start implementing has promises in their contract we can’t fulfill due to product limitations. Oh, it’s supposed to do X out of the box? Nope, maybe we can customize it, but that’s a weird niche requirement that’s going to take a lot of discovery and architecting.
My thought as well. Nicest cat wakeup I’ve seen on the internet.