Brave is great for less techy people because it’s defaults are good enough. It’s not necessary to tweak settings and install add-ons to get basic privacy. I definitely prefer Firefox, but it takes some knowledge to get it to surpass Brave’s defaults.
While I’ve only dealt with Discover support for a couple of minor issues, it definitely left a positive impression. There was no automated system I had to fight against and a native English speaker answered right away. They were also knowledgeable and not just reading from a script. Definitely among the better customer service experiences I have had.