Tracking, arrival timer and an easy app.
The fact that they would actually show up.
Where I live, before Uber you needed to call the cab company at least an hour before you wanted to get anywhere (in a city that you can get pretty much anywhere in 15 minutes). The dispatcher would tell you someone will be there in 20 minutes and, if you were lucky, somebody might show up in 45. Before Uber, there was more than one occasion where I ended up stranded downtown until 4 or 5am after the bars had closed at 3:00.
Being able to request a ride, having someone reliably show up, and show up reasonably close to when they said they would was an absolute game changer at the time.
Already happening. Required training hours were roughly doubled a couple of weeks ago effective Jan 1:
https://www.11alive.com/article/news/investigations/georgia-mandatory-law-enforcement-training-hours-for-new-recruits/85-c835bdef-3984-452b-acf0-88b22629f414
That said, this was a state trooper. GSP have long been known for a culture of cowboy recklessness and special treatment codified into law. They report up directly to the Governor and are explicitly excluded from many of the restrictions put on local police (the moniker God’s Special People has been around for decades for a reason). They are one of the few major agencies in the state that still refuses to use body cameras, for example.
Institutionally, it’s a group set up to be and that views itself as special enforcers that are above the restraints put on others. GSP is routinely involved in high speed pursuits that end in either a fatal accident or a shooting.
More training is always a good thing, but I’ll just say I was unsurprised a trooper was involved here.