We are contacting you regarding a past Prime Video purchase(s). The below content is no longer playable on Prime Video.
In an effort to compensate you for the inconvenience, we have applied a £5.99 Amazon Gift Card to your account. The Gift Card amount is equal to the amount you paid for the Prime Video purchase(s). To apologize for the inconvenience, we’ve also added an Amazon Gift Certificate of £5 to your account. Your Gift Card balance will be automatically applied to your next eligible order. You can view your balance and usage history in Your Account here:
Refunding is like the minimum. Otherwise it is basically theft.
And they didn’t even refund in actual money, with which I assume the video was paid with. But instead it is a gift card that can only be used in their store.
The customer was happy with their purchase, so if the seller wanted it back they should bend over backwards to make the customer happy again after taking it.
And people wonder why piracy is on the rise …