Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

  • TheFriar@lemm.ee
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    10 months ago

    So not only are they making the user experience way, way worse, they are trying to cut all costs and shovel them off onto us. I don’t remember where I read it, probably here a couple weeks ago, but I read and article stating how companies use the internet backwards. Instead of the internet being a tool for its customers, companies use it as a tool to protect themselves from the customers. We are filtered through purposefully aggravating automated call systems, or put through Chatbots as a measure to simplify us.

    Is anyone down for a fucking Revolution against this insanely backwards concept of modern life? I am.

      • TheFriar@lemm.ee
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        10 months ago

        I’ve been trying tofind it since your comment and I just can’t place where I came across it! It was an opinion piece on some low rent looking leftist blog, so it’s hard to search for. I will keep looking though, because I’d like to find it again and I’ll share it when I do.