Adobe scrambles to earn back user trust by updating terms next week.
      • TheFeatureCreature@lemmy.worldEnglish
        15·
        5 months ago

        For anyone who wishes to cancel their Adobe plan(s):

        • Change your subscription to another kind - either cheaper or more expensive. You the subscription will be locked for about 5 minutes while it processes, then it will unlock and you can now manage it. Go into the manage subscription page and cancel it. Because you renewed with a new plan, you can now make use of the fee-free cancellation window and any charges applied will refund.

        • If that fails or you don’t want to go that route for whatever reason, you can contact customer support and request the cancellation fee be waived. I’ve seen a few people say they had success with this. If they still decline you, threaten to report them to your regional consumer protections agency, the press, legal sources, etc. Companies hate bad PR and would rather just waive your fee than deal with you.

  • Baggins [he/him]@lemmy.caEnglish
    20·
    5 months ago

    noting that Adobe’s terms for licensing content are typical for every cloud content company

    Adobe, you’re not a cloud content company. You’re a software company.

    • underisk@lemmy.mlEnglish
      10·
      5 months ago

      One of our c suite went to a conference and got wowed by a booth that used cloud AI services to generate crypto on a refrigerator so now we’re also a cloud company.

  • HootinNHollerin@lemmy.worldEnglish
    14·
    5 months ago

    Punishment must be severe or they will absolutely try again but in a more sly way

    Companies should move on from Adobe