• tankplanker@lemmy.world
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    4 months ago

    So this is obviously McDonald’s but manufacturing suffers a similar path:

    1. Make high quality and respected product onshore
    2. Get purchased by vulture capitalist
    3. Lower standards to increase profit
    4. Product is offshored to cover up falling sales
    5. Quality nosedives
    6. Once the customer base catches on sales nosedives
    7. Lower quality even more and brand becomes a joke
    8. Get purchased by mega conglomerate who collects brands like Pokémon
    9. Rival product gets made onshore by a small team who used to work for you

    See Doc Martin and Solvair or Hunter Wellingtons or any other of a large number of former halo brands. Filson is one going through this right now

    • Kiosade@lemmy.ca
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      4 months ago

      Why do they let step 2 even happen? Is it just that the creators don’t actually give a shit about their product/brand, and just want an easy, big pay day? Screw their employees?

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        4 months ago

        I’m proud of the work I do. I get immense satisfaction for a job well done and appreciate being appreciated.

        If someone offers me millions of dollars to take over my job only to do a worse job, I will absolutely take the money and retire early. No hesitation. No regrets. I won’t even take the time to pack up my desk.

      • almost1337@lemm.ee
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        4 months ago

        If it’s a publicly traded company they don’t have a choice. Fall in line or hostile takeover and get replaced.

      • tankplanker@lemmy.world
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        The latter every time. It’s made much worse as it’s almost always achieved via a leveraged buy out, saddling the business with huge debt and absolving the vulture from most of the risk. It’s used as a one way ticket to stripping the company of any value.

      • aquafunkalisticbootywhap@lemmy.sdf.org
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        4 months ago

        because workers don’t collectively own the means of production.

        not to be like that, but once some new hotness graduates from 2 people in a garage, the controlling interest is never the workers who have a vested interest in products, daily work (and a brand) they can be proud of, but investors with only short term profit on their mind. innovators- and inventors-turned-C suite executives jump ship when bought out, leaving the real meat and potatoes, the real work behind the brand, to be offshored, profit prioritized and picked clean.

        buy from worker-owned co-ops. buy from local crafters and people deserving of the label ‘artisan’. flat out refuse to buy from brands that are a sad, hollowed out husk of their former selves. more importantly - most importantly - do what you can to keep your retirement investments away from quartly-profit mills who couldnt care less about workers or customers beyond raw sales numbers. and definitely, definitely never agree to work for them.

      • BaldManGoomba@lemmy.world
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        4 months ago

        Let’s say you own a company you work at and made. When do you quit and realize all your wealth? Maybe you keep it forever but your children don’t want it but want access to the money.

        At the end of the day people are sell outs eventually

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    4 months ago

    I love reading the ads, “now lower prices!!!1!”

    So… That was an option all along? Cool. Glad it’s only a product people use to live.

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    4 months ago

    Inflate prices for profit

    Give buyer less product

    Lower quality

    Brag about savings to shareholders

    Get higher paying job as CEO of different company

    Profit

    Replacement CEO at first company: Why did people stop buying my product?

    • xenoclast@lemmy.world
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      Yeah, at no point do they care about the customer. They have a recipe for profits and CEO bonuses. When they’re done they’re fuck over the next company.

      American capitalism is all about killing business for profit right now BECAUSE nothing is more profitable.

      Maybe the fashion will change in the future… but there’s nothing the small folk can do about it

      • intensely_human@lemm.ee
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        They don’t even care about the company. Somehow shareholders keep voting for absurd incentive structures for executives.

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          It’s as simple as the people making the decisions (executives, directors, etc.) and the people driving their decisions (shareholders) have something that the employees and the customers don’t:

          The ability to cash in their chips and move on quickly when the time is right.

          Employees can certainly leave and find another job, customers can certainly catch on to lower quality and change buying habits…but both of these tend to be slower processes than the ones that put money in the accounts of the first two groups.

  • intensely_human@lemm.ee
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    4 months ago

    I like this because it references the concept of greed correctly.

    Greed is when self interest gets irrational. Greed doesn’t maximize one’s own profit; greed maximizes one’s own profit today.

    Real long term self interest means serving others consistently to create those healthy relationships that in turn serve oneself.

    Greed is killing the goose that lays the golden eggs.

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      4 months ago

      Unless there’s (close to) a monopoly or all players in the market are acting accordingly. For products where simply not buying it anymore is not really a viable option, that greedy approach works out quite fine unfortunately.

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        4 months ago

        It has been working out fine for the greedy so far, but is that really sustainable in the long term? At some point if greed isn’t checked, there WILL be violence.

        • rbn@sopuli.xyz
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          Unless the greedy ones are also those with the biggest army and most effective weapons.

          • intensely_human@lemm.ee
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            Being the most powerful player isn’t sufficient to prevent opposition. A pufferfish is less powerful than a shark, but the shark still has to respect the pufferfish because the pufferfish can hurt the shark even as it dies.

      • CheeseNoodle@lemmy.world
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        4 months ago

        Even then we’re starting to a see a situation where people just don’t have money and end up not buying things even if they need them.

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      Difficult when you’re in the R&D department and you know that cost-cutting measures are the primary directive, but you still have to do your job in spite of the harm it could cause. I’ve met a lot of people with burnout in the food industry. I’m one of them.

  • orca@orcas.enjoying.yachts
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    4 months ago

    I saw this happen with a local chain restaurant recently. They started cutting on ingredient quality and it was noticeable. Noticeably smaller tortillas; you could no longer opt out of onions because toppings were all combined; chips went down hill. They started losing profits, had to close a few locations, and the negative reviews started rolling in.

    The end result was positive though. They saw the response and reversed the changes. They’ve gone back to their previous quality and turned things around at least a small amount. They made good with the customers—the people that are the reason they exist in the first place. I wish more places would have a similar response instead of doubling down on the enshitification.

    • Lemonparty@lemm.ee
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      Not to be pessimistic, but this is also a somewhat common strategy to test how shitty you can make something. Basically, intentionally make things worse to test the impact on revenue. If profits don’t drop keep it that way. If the bottom line starts going down, slowly increase the quality again until they stabilize. It’s likely that changes were not reversed, they were just improved over the trash they made them for awhile. Chipotle has mastered this process. Raise prices, reduce quality, raise quality slightly but not to previous benchmark, repeat.

      • samus12345@lemmy.world
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        4 months ago

        The fact that they had to close locations mean they changed too much, too fast, though. I doubt that was part of the plan.

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        4 months ago

        You’re probably right. It was just such a drastic drop in a short time. I’m sure some of those cuts stuck around elsewhere. It was just nice to see things bounce back at a place we otherwise frequent.

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        I mean, sure. If a drop in “quality” doesn’t result in a drop in sales, then that quality wasn’t something the consumer actually cared about.

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          Customers tend to view quality more holistically than that, though. Not a lot of people are going to flip their conception of product quality on a single change, but will after a long series of changes. Once a company gets that reputation for poor quality, it’s not as simple as reversing the last corner they cut. It’s a hole that takes a lot of changes to dig out of. More than most companies are willing to reverse.

        • Lemonparty@lemm.ee
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          That’s true, but that’s not what a drop in the bottom line means in this context. If you reduce quality, you also reduce your cost of production. So you’re right if there’s no change in sales numbers at all, you were spending too much on something you didn’t need, and you made a good adjustment. But more often, these adjustments weigh the drop in sales vs the increase in profit that results from the lower cost. If the expected drop in revenue is offset by the increase in take home, they don’t care and keep it that way. What’s really shitty is that once the revenue trend stabilizes and customers adapt to the new lowered quality, there’s nearly always a price increase.

  • hungryphrog@lemmy.blahaj.zone
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    4 months ago

    gotta love corporations making everything shittier, smaller and more expensive and then wondering why people aren’t buying their stuff

    • Viking_Hippie@lemmy.world
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      Capitalism is a belief system where greed is encouraged as a central virtue.

      If it doesn’t include copious amounts of profiteering, it’s just sparkling market economies.

      • intensely_human@lemm.ee
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        No, capitalism is not a belief system. That’s just marxists’ image of capitalism.

        Capitalism is when a free market results in some people deciding to get wage jobs instead of being entrepreneurs. When you get a worker class, who accepts the trade of more income security for less potential profit, ie when there are “jobs” in the private sector, then you’ve got capitalism.

        Because capitalism is based on free markets, ie markets where people have choice of how they engage, a successful capitalist is one who resists short term greed in favor of long term profits.

        • Viking_Hippie@lemmy.world
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          No, capitalism is not a belief system. That’s just marxists’ image of capitalism

          False. Not that it matters since you’re wrong, but I’m no Marxist. Not a fan of authoritarianism.

          Capitalism is when a free market results in some people deciding to get wage jobs instead of being entrepreneurs

          Nope. People being employed by other people is MUCH older than capitalism and present in most economic systems.

          When you get a worker class, who accepts the trade of more income security for less potential profit, ie when there are “jobs” in the private sector, then you’ve got capitalism.

          Wrong again. Do you eb know what the word “capital” means? 🙄

          Because capitalism is based on free markets, ie markets where people have choice of how they engage, a successful capitalist is one who resists short term greed in favor of long term profits.

          You almost couldn’t be more wrong.

          Under-regulated capitalism, which is the purest form and the kind dominant in for example the US, inevitably leads to the already powerful consolidating and abusing their power, taking away the choices of workers.

          It also leads to exactly what you say it doesn’t: chasing short term gains at the expense of everything else, including the long term survival of humanity.

        • masquenox@lemmy.world
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          Capitalism is when a free market results in some the majority of people deciding to get wage jobs instead of being entrepreneurs being forced into wage labor because they weren’t born as nepobabies to the rich.

          FTFY.

        • J Lou@mastodon.social
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          Who defines permitted contracts in a free market? Some right libertarians suggest that “free” markets include the “freedom” to sell labor by the lifetime or sell voting rights in the state.

          “The comparable question about an individual is whether a free system will allow him to sell himself into slavery. I believe that it would.” – Robert Nozick

          The theory that invalidates such contracts is the theory of inalienable rights. It has recently been shown to apply to capitalist employment

          @memes

      • masquenox@lemmy.world
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        Greed is an individual characteristic - it has nothing to do with capitalism, which is a global system of ravenous and genocidal exploitation which would function in the exact way it does even if it’s main beneficiaries weren’t “greedy” at all.

        Greed is how liberals protect capitalism by pretending it’s individual behavior that is the cause of our problems and not the global system of ravenous and genocidal exploitation that it actually is.

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            Everybody wants to talk hysterically about the far-right - but people forget that there’s a bog-standard, garden-variety right, too.

            You know… the people that pretend they want change as long as the change doesn’t actually change anything?

            • intensely_human@lemm.ee
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              I’m a liberal. I don’t particularly want change. I want the current set of rights and freedoms to stay. I just don’t want them to be taken away.

              • masquenox@lemmy.world
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                I don’t particularly want change. I want the current set of rights and freedoms to stay.

                I know. I also know you will happily surrender those meagre “rights and freedoms” to prevent change.

                That’s why us leftists say, “scratch a fascist and a liberal bleeds.”

    • FartsWithAnAccent@fedia.io
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      Capitalism without meaningful regulation is just crapitalism and leads to enshittification. Regulatory capture is a real bitch.

        • intensely_human@lemm.ee
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          4 months ago

          Ash without flame is just flame’s inevitability.

          This does not mean that going straight to the ash is the way to get heat. When you see the ash, that material has released its heat.

          A free market processes information to distribute resources, but it’s a finite-lifespan system. As that money moves around, directing resource flows through individual choice, it steadily accumulates at the center.

          Capitalism degrades into oligarchy. During its finite lifespan, it’s useful.

          You can extend the lifespan of capitalism by adding UBI which redistributes the money back out from the center.

          If you don’t do that, then the capitalism eventually degrades into a centrally-controlled economy like the soviet union. If you don’t like “late stage capitalism”, then you’re a free market lover at heart because “late stage capitalism” is where the other, non-free-market economic systems start out.

          • masquenox@lemmy.world
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            A free market processes information to distribute resources to the already wealthy

            FTFY.

            During its finite lifespan, it’s useful.

            Useful to whom? The enormous amounts of cheap, expendable and impoverished labor required to keep the parasites rich, perhaps?

            If you don’t like “late stage capitalism”, then you’re a free market lover at heart

            Riiiight… if I don’t like beheadings I must (somehow) also be a fan of traumatic amputations? You’re a genius, Clyde.

            It’s not all bad, though… I do like your “ashes” metaphor - it’s pretty apt to describe what capitalism has delivered onto the world.

      • masquenox@lemmy.world
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        4 months ago

        Then why does all the bootlcikers use the term “greed” instead of talking about capitalism?

        • MotoAsh@lemmy.world
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          Because too many morons like you do not understand they’re the same, so immediately do not think of shitty economic systems when they hear “greed”, and do not think “greed” when they hear capitalism.

          • masquenox@lemmy.world
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            Clyde, read this part real careful like, okay?

            Greed is an individual characteristic - it has nothing to do with capitalism, which is a global system of ravenous and genocidal exploitation which would function in the exact way it does even if it’s main beneficiaries weren’t “greedy” in any way whatsoever.

            Perhaps it’s best to not go around calling people online “moron” when it’s perfectly clear that you don’t have a damn clue what it is you are talking about.

            • MotoAsh@lemmy.world
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              bahahahahaaaaaaahaha keep drinking the koolaid, little one. It really makes you appear intelligent…

              No, they’re not LITERALLY the same thing, but if you cannot understand how capitalism is quite literally institutionalized greed, you are simply stupid. Pure and simple.

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                Clyde, which part of…

                read this part real careful like, okay?

                …didn’t you comprehend the first time around?

                Your terminal mental incompetence notwithstanding, here is the important bit again.

                Greed is an individual characteristic - it has nothing to do with capitalism, which is a global system of ravenous and genocidal exploitation which would function in the exact way it does even if it’s main beneficiaries weren’t “greedy” in any way whatsoever.

                If you cannot understand how liberals hide the reality of a global system of ravenous and genocidal exploitation behind the (supposed) individualized “greed” of a (supposed) “few bad actors” it’s best you don’t go around feigning expertise on this stuff, okay?

  • Serinus@lemmy.world
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    4 months ago

    But they made those changes over two years, and the last one was months ago. Clearly it can not be those executives’ decisions. There must be someone else to blame.

    I bet it’s the workers’ fault.

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    Yep. HP sauce did this. Used to be ubiquitous on restaurant tables in Canada. Then they changed the recipe, white vinegar instead of malt, no rue flour, orange juice concentrate instead of tanarind puree, new version was sharper, more astringent, less sweet n smoky. Everyone just quit buying it without even really noticing why. Then the old recipe started showing up in “ethnic food” aisles in areas with high dutch and English immigration.

    • LazerFX@sh.itjust.works
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      I think that’s because the HP franchise their recipes, and different locations have “regional” variants. Here in the UK, it’s never significantly changed so you’re probably getting the English import - so, of course, there’s a shipping cost on top.

      • John_McMurray@lemmy.world
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        That’s what I said. In the late 90s, the recipe for Canada was changed. Lately the original has been appearing in the Import aisles. What Kraft was selling as original HP since then is closer to the UK “fruity” HP variant.

        • LazerFX@sh.itjust.works
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          It is a bit different to say, “HP changed their recipe” versus “some dumb ass redistributor changed HP’s award winning recipe and suffered the consequences” :⁠-⁠D

          Either way, I’m glad to get the original. Nothing better with some sausages or bacon…

          • John_McMurray@lemmy.world
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            They did. HP sauce changed their recipe, someone gave permission. Redistributors aren’t producers, I can be a pedantic ass too.

  • rf_@lemmy.world
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    Their stock is up though, I don’t see them changing their ways if stock price is unaffected. That’s all they care about.

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    Oh hey lets lower prices by 50% of what we marked up and then pat ourselves on the back all over social media for being saintly and lowering prices for the struggling masses.

  • Possibly linux
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    It ultimately harms them in the long run. I can’t really feel bad for them.

    • Imgonnatrythis@sh.itjust.works
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      I dunno. I feel like the missing slide is “retire on beach at age 35 and give 0 fucks” or “pivot to new exploitive model for profit”

      • Possibly linux
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        You still don’t need to subscribe to companies. Just use a product that works good and is the right price. If it stops being good move on.