A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.

Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.

Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”

    • MagicShel
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      21 hours ago

      Small regional providers. Ever heard of Wow! Internet? I assure you they are terrible.

      • Bytemeister@lemmy.world
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        47 minutes ago

        Wow was cheap and fast for me… And would go down for 3 days at a time inexplicably. Oh, and they sent me a modem-router combo with cascade routers disabled and a firmware flash that prevented me from changing it, evnthough I specifically requested (and paid for) modem only.

      • zod000@lemmy.ml
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        21 hours ago

        In my experience Wow! is less scummy that Comcast, but also less reliable. Overall it is probably a wash.

    • glimse@lemmy.world
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      18 hours ago

      Can’t speak any the companies in the south or on the coasts but Comcast is easily one of the best residential Internet providers in the Midwest.

      I’m not fan of Comcast but I dealt with pretty much every provider out there when I was an integrator (IT and AV for rich people) and it’s not even close.

      Let that sink in…that’s how shitty the other ISPs are.