Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
I hate it even more when they just skip the entire ticket system and come directly to your desk in the hope you drop everything and help them immediately.
I always smile and tell them I need a ticket before I can help them. Then they storm out and send one some time later. Making it seem it wasn’t that urgent after all.
My favorite is “hey this thing that’s been broken for three months and we haven’t cared to report needs to be fixed RIGHT NOW for reasons”.
I love the response “your lack of planning is not my emergency”